FAQ & SHIPPING
As soon as the full payment has been cleared your painting will be packed and shipped within 5 working days.
I offer free shipping Australia-wide and, depending on the size, pieces are sent by Australia Post or Pack & Send and should be with you in 3 to 10 business days. All shipments are tracked and require a signature on delivery.
Be aware that due to Covid 19, you may experience additional delay.
Yes, I can ship to most countries. Please contact me with your details and the piece(s) you would like and I will get back to you with shipping options.
Overseas shipments may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for it.
Shipping costs contribute towards packing supplies, labour, and transit fees.
You will receive a tracking link via email when your order ships out. If you don’t, please contact me!
Absolutely! Just contact me to arrange a time. I’m located on the Sunshine Coast.
I want you to be fully happy with your new artwork, so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal fees.
All work is carefully packed and wrapped. In the unlikely event you receive a work that has been damaged in transit, please save the original packaging, take photos, and contact me within 7 days.
At this time, I am unable to offer a refund or return on any product(s) sent outside of Australia.
I can do commissions, but I must have the freedom to produce my best work. Get in touch to discuss your project!
If the artwork is framed or on a stretched canvas, it will come with D-rings and wire at the back and ready to hang.
If it’s a print, a work on paper or on loose canvas, it will be delivered in a tube, or an envelope and you will have to take care of the framing and hanging.
Please don’t hesitate to get in contact if you have any other questions.